Drukair operates a mixed fleet of aircrafts comprising of A319, A320, ATR, and PC-24 with varying configurations. Accordingly, onboard products, services, and features may vary depending on the route and aircraft assigned. Please note that aircraft assignment on scheduled flights is subject to operational requirements and may change at short notice. We request passenger’s with specific requirements to kindly contact us prior to booking.

Travel Advisory: Check-in counters open 3 hours before departure and close strictly 1 hour prior. Passengers are advised to arrive at least 2 hours early to avoid congestion and ensure a smooth check-in. Late arrivals may risk missing their flight. We appreciate your cooperation in maintaining on-time departures.

For any assistance related to GDS, please contact gds_assist@drukair.com.bt

Effective 1st January 2026, a 5% Goods and Services Tax (GST) will be applied to all Drukair services as per the Goods and Services Tax (Amendment) Act 2025 and the Income Tax Act 2025. For details, contact: choki.zangmo@drukair.com.bt or ugyen.wangmo@drukair.com.bt.

Effective 1st September 2025, Singapore will enforce stiffer penalties for vaping offences. Travelers found vaping or in possession of vaping products may face fines, deportation, and re-entry bans.

Please reconfirm your booking 72 hours before departure. In Bhutan, contact any Drukair office, email reservation@drukair.com.bt, or call 1300.

Effective 1 May 2025, all non-Thai nationals must complete the Thai Digital Arrival Card (TDAC) online within 3 days before travel via tdac.immigration.go.th

To ensure the safety of our ground employees, checked baggage must not exceed 32kg per piece, regardless of travel class.

Passengers with single names on their travel documents are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.

Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu. For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services

Travel Document Checklist for a Smooth Journey

Before you embark on your journey, make sure to gather all the essential travel documents you’ll need.

These may include:

  1. Your Ticket: Keep a digital or physical copy of your ticket handy.
  2. Valid Passport: Ensure your passport is up-to-date and valid for the duration of your trip.
  3. Photo Identification: Bring a government-issued ID, such as a driver’s license.
  4. Visas: Check if your destination requires a visa and obtain it in advance.

To ensure a stress-free experience, research and confirm all necessary requirements ahead of time. Keep your ticket and important documents in a secure and easily accessible place throughout your trip.

Tickets

In order to travel on any domestic or international flight, it is necessary to have a valid airline ticket. If you have purchased an electronic ticket (e-ticket), you will receive an itinerary receipt (in the email provided during reservation) that you should bring with you at all times during your travels. It is also important to familiarize yourself with the airline’s Conditions of Carriage, which outline the terms and conditions of your ticket purchase and travel.

Passport (and other forms of Identification)

All passengers must have a valid passport for international travel. If you don’t have a passport or if yours is nearing expiration, you’ll need to apply for one. The application process can take several weeks, so it’s best to start early. For detailed information, visit the government website of your country.

Make sure your passport is valid for at least six months beyond your planned return date, as some countries may require this. To avoid any potential issues, it’s recommended to check the specific passport validity requirements for your destination with the consulates of the countries you plan to visit before your departure.You can also check the requirements at the IATA Travel Center.

Note that other forms of identification, such as Citizenship Identity Cards for Bhutanese citizens traveling to India and Voter Identity Cards for Indian nationals traveling to Bhutan, may also be accepted. However, it is generally recommended to travel with a valid passport for the smoothest and most efficient travel experience.

Visa

Depending on where you’re going, you may need to obtain a visa in order to enter the country. Some countries offer visas on arrival, while others require you to apply for a visa in advance. It’s important to research the visa requirements for your destination and to apply for a visa well in advance of your trip. You can find more information about visa requirements on the government website of the country you’re visiting, or by contacting the embassy or consulate of that country.

If you are planning to visit Bhutan as a foreigner, you can visit our Bhutan Travel Requirements page to learn about the requirements. You can also visit the IATA Travel Centre to determine if you need a visa to travel to a specific country.

Arrival documents

For international flights, you may be required to complete an Arrival Form and/or a Customs Declaration Form. These forms, when required, will be handed to you at check-in, distributed by cabin crew during the flight, or provided upon arrival at the airport. You will need to present the completed forms to passport control or customs officials.

Other important information

There are a few other things you should consider when preparing for your trip. Make copies of your important documents, such as your return ticket, visa, travel insurance policy, and hotel booking confirmations, and bring both electronic and physical copies with you on your trip. You may need to produce these documents at the immigration counter or passport control, so it’s important to have them readily available.

It’s also a good idea to research any health and safety concerns specific to your destination and to take appropriate precautions, such as getting any necessary vaccinations or purchasing travel insurance. This can help ensure that you have a safe and enjoyable trip.