Drukair operates a mixed fleet of aircrafts comprising of A319, A320, ATR, and PC-24 with varying configurations. Accordingly, onboard products, services, and features may vary depending on the route and aircraft assigned. Please note that aircraft assignment on scheduled flights is subject to operational requirements and may change at short notice. We request passenger’s with specific requirements to kindly contact us prior to booking.

Travel Advisory: Check-in counters open 3 hours before departure and close strictly 1 hour prior. Passengers are advised to arrive at least 2 hours early to avoid congestion and ensure a smooth check-in. Late arrivals may risk missing their flight. We appreciate your cooperation in maintaining on-time departures.

For any assistance related to GDS, please contact gds_assist@drukair.com.bt

Effective 1st January 2026, a 5% Goods and Services Tax (GST) will be applied to all Drukair services as per the Goods and Services Tax (Amendment) Act 2025 and the Income Tax Act 2025. For details, contact: choki.zangmo@drukair.com.bt or ugyen.wangmo@drukair.com.bt.

Effective 1st September 2025, Singapore will enforce stiffer penalties for vaping offences. Travelers found vaping or in possession of vaping products may face fines, deportation, and re-entry bans.

Please reconfirm your booking 72 hours before departure. In Bhutan, contact any Drukair office, email reservation@drukair.com.bt, or call 1300.

Effective 1 May 2025, all non-Thai nationals must complete the Thai Digital Arrival Card (TDAC) online within 3 days before travel via tdac.immigration.go.th

To ensure the safety of our ground employees, checked baggage must not exceed 32kg per piece, regardless of travel class.

Passengers with single names on their travel documents are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.

Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu. For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services

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What is Meet & Assist?

Meet & Assist (MAAS) is a personalized airport assistance service that provides dedicated support to passengers throughout their airport journey. Whether you are departing or arriving, our staff will assist you with airport formalities, including check-in, immigration, security screening, and customs guidance (where applicable).

The service also includes inter-terminal passenger transfer, baggage identification support for individual or group transfers, and escorting passengers to the boarding gate or arrival pick-up area.

Whether you are a first-time flyer, travelling with family, unfamiliar with the airport, or simply looking for a more comfortable travel experience, Meet & Assist offers a seamless and reassuring journey from start to finish.

Sectors Where Meet & Assist (MAAS) is Available

Drukair’s Meet & Assist (MAAS) service is available on the Paro, Bangkok, Singapore, Delhi, Guwahati, and Dubai sectors.

How to Book

To book the Meet & Assist (MAAS) service, please contact any Drukair Sales Counter or our Contact Center at least 24 hours prior to your scheduled departure.

Travel agents may also book the service by contacting our Contact Center through WhatsApp at +975 17131300, Toll-Free within Bhutan at 1300, or by email at reservation@drukair.com.bt

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