To ensure the safety of our ground employees, we remind passengers that checked baggage must not exceed 32kg per piece, regardless of travel class. For baggage over this limit, please split it into smaller pieces, each not exceeding 32kg.
Passengers with single names on their travel documents, where there is no clear distinction between first and last names (e.g., "Sonam"), are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.
Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu.
For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services
Passengers with single names on their travel documents, where there is no clear distinction between first and last names (e.g., "Sonam"), are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.
Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu.
For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services
For a seamless transfer through Dubai International Airport (DXB), follow these steps:
These may include:
Follow “Connections” Signs
After you disembark from your flight, look for the signs marked “Connections”. These signs will guide you towards the transfer area within the airport.
Proceed to Transfer Security
Before reaching the “Connections” counters, you will need to pass through a security check. Please ensure you have your travel documents ready for inspection.
Visit the “Marhaba” Counters
Once you clear security, proceed directly to the “Marhaba” counters. At the counter, present your Drukair itinerary and request assistance with your transfer. The Marhaba team will guide you through the rest of the process, including directing you to the “Connections” counter.
Collect Your Boarding Pass
At the “Connections” counter, you will receive your onward boarding pass. The team will also assist in ensuring your checked baggage is transferred to your final destination, provided you show your baggage tag.
Relax and Enjoy Airport Amenities
If your layover is longer than 4 hours, you can relax in the departure area.
Please note, check-in counters for most airlines open 3-4 hours before departure. Once your onward airline begins check-in, return to the “Connections” counters to complete your process.
Boarding
Arrive at your boarding gate at least 1 hour before departure.
Always double-check your gate number on the flight information display system at the airport to ensure you have the correct departure gate.
Connecting to Drukair
Arrival at Terminal 3
Flights arrive at Terminal 3, while Druk air operates from Terminal 1.
Follow the signs for “Connections / Transfers” upon arrival at Terminal 3.
Take the bus to Terminal 1.
At Terminal 1 (Drukair)
Upon arrival at Terminal 1, go to the Transfer Security area and complete the security check before proceeding to the “Connections” counter.
At the far-left side of the connection counter, you will find the “Marhaba” Counters.
Present the following documents to the Marhaba staff:
Drukair Ticket
Baggage Tag
The Marhaba staff will assist in transferring your baggage from Terminal 3 to Drukair Terminal 1.
Note: While Marhaba charges for this service, Drukair covers the cost, so there is no need for any payment at the Marhaba counters.
Drukair Transfer Counter:
The transfer counter opens 3 hours prior to the scheduled departure.
It is located just next to the Marhaba counters.
Visit the transfer counter 3 hours before the flight and present the following:
Passport
Drukair Ticket
Marhaba Baggage Slip (issued at the Marhaba counter)
A boarding pass will be issued here, and your baggage will be transferred from Terminal 3 to Terminal 1.
Connecting From Drukair to Other Airlines
Arrival at Terminal 1 (Drukair)
After disembarking at Terminal 1, look for the “Connections” signs and proceed through the transfer security.
Head directly to the “Marhaba” counters on the far-left side of the connection counters.
Present the following documents and request the transfer of your baggage to the onward airline:
Drukair Boarding Pass
Connecting Flight Ticket
Drukair Baggage Tag
Note: There is no need to pay for this service, as the charges are handled by Drukair and settled directly with Marhaba. Keep the baggage slip with you.
Transfer to Terminal 3 (Connecting Flight)
Look for the terminal transfer signs and take the bus to Terminal 3.
At Terminal 3
Upon arrival at Terminal 3, go to the “transfer” counters and present the following:
Ticket Copy
Marhaba Slip
Drukair Baggage Tags
Your check-in will be completed here, and your onward flight boarding pass will be issued.
Additional Information
Passengers will not be able to transfer if flying on the following airlines:
British Airways
Pobeda
Flyadeal
United Airlines
Wizz Air
Terminal Information
Drukair operates from Terminal 1 at Dubai International Airport. If your onward flight departs from a different terminal, an inter-terminal transfer will be required. Please plan for sufficient time between flights to accommodate this transfer.
Contact Information
If you face any issues during your transfer at Dubai International Airport, please contact us at:
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