Drukair operates a mixed fleet of aircrafts comprising of A319, A320, ATR, and PC-24 with varying configurations. Accordingly, onboard products, services, and features may vary depending on the route and aircraft assigned. Please note that aircraft assignment on scheduled flights is subject to operational requirements and may change at short notice. We request passenger’s with specific requirements to kindly contact us prior to booking.

Travel Advisory: Check-in counters open 3 hours before departure and close strictly 1 hour prior. Passengers are advised to arrive at least 2 hours early to avoid congestion and ensure a smooth check-in. Late arrivals may risk missing their flight. We appreciate your cooperation in maintaining on-time departures.

For any assistance related to GDS, please contact gds_assist@drukair.com.bt

Effective 1st January 2026, a 5% Goods and Services Tax (GST) will be applied to all Drukair services as per the Goods and Services Tax (Amendment) Act 2025 and the Income Tax Act 2025. For details, contact: choki.zangmo@drukair.com.bt or ugyen.wangmo@drukair.com.bt.

Effective 1st September 2025, Singapore will enforce stiffer penalties for vaping offences. Travelers found vaping or in possession of vaping products may face fines, deportation, and re-entry bans.

Please reconfirm your booking 72 hours before departure. In Bhutan, contact any Drukair office, email reservation@drukair.com.bt, or call 1300.

Effective 1 May 2025, all non-Thai nationals must complete the Thai Digital Arrival Card (TDAC) online within 3 days before travel via tdac.immigration.go.th

To ensure the safety of our ground employees, checked baggage must not exceed 32kg per piece, regardless of travel class.

Passengers with single names on their travel documents are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.

Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu. For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services

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MEMBERSHIP TIERS & BENEFITS

Drukair offers 3 tiers of membership:

Silver (Basic tier)

As a Silver member, you get unmatched opportunities to earn and redeem miles on Happiness Reward Tickets, Happiness Class Upgrades and more.

MEMBERSHIP BENEFITS

TIER BENEFITS
Silver (Basic tier)

Mileage accrual and redemption on Happiness Reward Tickets and Happiness Class Upgrade.
Gold

Mileage accrual and redemption on Happiness Reward Tickets and Happiness Class Upgrade.

  1. 10 KG Additional Baggage Allowance.
  2. Complimentary Lounge Access at Paro Airport.
Platinum (Elite tier)

Mileage accrual and redemption on Happiness Reward Tickets and Happiness Class Upgrade.

  1. 20 KG additional Baggage Allowance.
  2. Complimentary access to all Drukair lounges plus one guest
  3. No show charge exempted
  4. Complimentary class upgrade subject to seat availability at the airport

MEMBERSHIP TIER UPGRADE

Attaining or retaining a membership tier is based on Tier Miles (Base Miles accrued in the preceding 365 days). A member’s account is reviewed on every new accrual activity with preceding accrual activities up to 365 days. When the required Tier Miles is met, the membership tier is upgraded and a new e-membership card is sent to the member through email.

SILVER (Basic tier) GOLD PLATINUM
Required Miles flown in a year to attain/retain Not Applicable 15,000 Tier Miles 30,000 Tier Miles
Membership tier validity No Validity 1 year 1 year

GOLD/PLATINUM MEMBERSHIP TIER VALIDITY

Gold and Platinum membership tiers remain valid for one (1) year (365 days) from the date of the tier upgrade. For example, if a member is upgraded on 13 July 2025, the membership tier will remain valid until 13 July 2026.

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