To ensure the safety of our ground employees, we remind passengers that checked baggage must not exceed 32kg per piece, regardless of travel class. For baggage over this limit, please split it into smaller pieces, each not exceeding 32kg.

Passengers with single names on their travel documents, where there is no clear distinction between first and last names (e.g., "Sonam"), are not allowed to travel to Dubai. These passengers may be denied check-in or risk deportation upon arrival.

Advisory: Indian nationals traveling to any third country from Nepal are required to obtain a Third Country No Objection Certificate (NOC) from the Embassy of India, Kathmandu. For detailed information, please refer to the advisory here: https://www.indembkathmandu.gov.in/latest-advisory-regarding-consular-services

Download HappinesSMiles Member Handbook

HappinesSMiles, Bhutan’s first frequent flyer program was launched on 10th November 2014, in commemorating the birth anniversary of His Majesty the Fourth Druk Gyalpo Jigme Singye Wangchuck and in celebrating His Majesty’s enlightened and visionary philosophy, Gross National Happiness.

The members of the program can accrue miles corresponding to the distance flown on Drukair and the class of service availed. Accrued miles may then be redeemed for Award Flights, Award Upgrades at airports and enjoy other benefits as you attend higher membership tiers.

ELIGIBILITY

To enrol in the program as a member, the individual must be:
  • a. At least 12 years of age or older
  • b. Holding a valid ID proof document of any nationality

DOCUMENTATION

A valid Passport is mandatory while the following documents may also be accepted as a travel document:
  • 1. Citizenship ID Card (for Bhutanese nationals only) or,
  • 2. Voter ID (for Indian Nationals only).

MEMBERSHIP TIERS

HappinesSMiles Program offers 3 tiers of membership:
  • 1. Silver (Basic tier)
  • 2. Gold
  • 3. Platinum (the elite tier).

MEMBERSHIP NUMBER

Upon enrolment, members will be assigned a permanent membership number that will be the permanent reference point of the member’s relationship with the HappinesSMiles Program throughout the membership lifetime of the member.

MEMBERSHIP CARD

Each member will receive an electronic membership card upon successful enrolment, and, or when upgraded or downgraded from one membership tier to another, or when re-assigned to Gold/Platinum tier with new tier validity specified on the e-membership card

Except when a member is tiered to Silver, an e-membership card will also be sent to members through email during the following events:

  • 1. When a Member is upgraded, downgraded or is re-assigned to a Gold Membership Tier, a Gold e-membership card will be sent to the member.
  • 2.When a Member is upgraded, downgraded or is re-assigned to a Platinum Membership Tier, a Platinum e-membership card will be sent to the member.
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