Online Purchase Terms and Conditions

Credit Card Queries

For Online Credit Card Ticketing Problem, Cancellation ,Refund & failed Transaction, you may directly contact:

Email ID @ card_refund@drukair.com.bt (During Working Hrs. 9AM-5PM BST, during weekdays)

  1. 90% refund permitted for the ticket cancelled more than 30 days from the first date of travel.
  2. 75% refund permitted for the ticket cancelled from 10-29 days from the first date of travel.
  3. 50% refund permitted for the tickets cancelled from 04-09 days from the first date of travel.
  4. 03 days or less no refund permitted.
  5. Rescheduled ticket not permitted for refund.

Reschedule fee: 03 DAYS OR LESS USD 20.00

Note: All discounted tickets, wherever specific documents are required to be verified, must be purchased from Drukair's sales offices only.

* You may also check the link "Our offices" for the above services and for special fares/student fares. For queries regarding Schedule, Fares, Flight Status, Policies on ticketing , Refund, Cancellation, etc

Dial # : +975-8-272044 (International) (During Working Hrs. 9AM-5PM BST, during weekdays).

Toll Free# : 1300 (In country)

NOTE: Kindly check the VISA requirements and entry formalities for respective city and airport of arrival.